SUPPORT & GUIDANCEEverything You Need to Feel Confident About Your Purchase.
From understanding the Pro 2 Generation 2 to charging, care, payment, shipping and privacy, this guide brings the most useful information together in one place.
GETTING STARTED
A Simple Introduction to the Pro 2.
Start with the essential charging, intensity, positioning and care information before using the Pro 2 Generation 2.
01Charge Before First Use
Use the supplied magnetic USB charging connection and allow the product to charge according to the manufacturer's instructions before first use. Keep the charging contacts clean and dry, and use only compatible charging equipment.
02Begin at a Comfortable Level
The Pro 2 Generation 2 provides 11 intensity levels. Begin gently and increase gradually rather than assuming a higher setting is the right starting point.
03Explore Air-Pulse Technology
The Pro 2 Generation 2 uses Air-Pulse technology to create stimulation through controlled pressure waves. Position the Air-Pulse opening correctly and explore the available intensity settings at a pace that feels comfortable.
04Clean and Store After Use
Follow the manufacturer's cleaning, care and storage instructions after use. The listed IPX7 rating supports easier cleaning, but waterproofing does not remove the need to follow the supplied care and charging guidance.
PRODUCT HELPUnderstand the Product.
The Pro 2 Generation 2 brings together Air-Pulse technology, 11 intensity levels, an IPX7 waterproof rating, ABS plastic and silicone construction, rechargeable power and magnetic USB charging in one compact design.
The essential product information below covers the technology, construction and specifications that define the Pro 2 Generation 2.
EXPLORE THE TECHNOLOGY → How many intensity levels are available?+
The Pro 2 Generation 2 is specified with 11 intensity levels. This provides a broad adjustment range so you can begin gently and find a setting that suits your preference.
What is Air-Pulse technology?+
Air-Pulse is the technology around which the Pro 2 Generation 2 is designed. It creates the product's distinctive pressure-wave sensation rather than relying on conventional direct-contact vibration.
Is the product waterproof?+
The product specification used for this store lists an IPX7 waterproof rating. This can make cleaning more convenient, but always follow the manufacturer's instructions concerning water exposure, cleaning and charging.
What material is used?+
The Pro 2 Generation 2 combines an ABS plastic body with a soft silicone Air-Pulse head.
How is it charged?+
The Pro 2 Generation 2 uses Magnetic USB. Use the supplied charging equipment and follow the manufacturer's charging instructions rather than using an incompatible accessory.
What is the battery type?+
The product specification lists a Rechargeable Lithium-Ion battery. Follow the supplied battery, charging and storage guidance to help maintain reliable operation over time.
PAYMENT SUPPORT
USDT, Explained Simply.
The payment page provides the current amount, supported network, destination address and transaction information required to complete a USDT payment.
01Choose USDT
At checkout, select the available USDT payment option and continue to the payment page.
02Before You Send
If you do not already have USDT, obtain it through a reputable cryptocurrency exchange that supports your location and preferred payment method.
03Review the Payment Details
Use the current payment amount, required network and destination address displayed on the payment page. Check each detail carefully before sending.
04Complete the Transfer
Send the exact amount requested using the network shown by the payment page. An order is confirmed only after the payment has been detected and verified.
BEFORE YOU SENDCheck the Payment Details Carefully.
If you need to obtain USDT before paying, use a reputable cryptocurrency exchange that supports your country and preferred payment method. Once your USDT is available, return to the payment page and use the exact amount, network and payment address shown there.
Velvet Privacy does not require you to use a particular exchange. The payment page is the source for the current transaction details required for your order.
1 Obtain USDT2 Return to payment3 Check the displayed details4 Send and verify
GO TO SECURE CHECKOUT → PRIVACY-FIRST SUPPORTPrivacy Should Continue After You Click Buy.
Velvet Privacy carries its privacy-conscious approach beyond checkout, with discreet packaging, privacy-conscious order processing, digital payment and delivery presentation designed to minimize unnecessary exposure.
01Discreet PackagingOrders are packaged with discretion in mind, with external presentation designed to avoid unnecessarily revealing the nature of the purchase.
02Privacy-Conscious CheckoutThe checkout process focuses on the information reasonably required to process, fulfil and support your order.
03Digital PaymentUSDT provides an alternative digital payment method for customers who prefer to pay using digital currency. The payment page displays the current amount, required network and payment instructions for the transaction.
04Delivery PrivacyYour order is prepared for delivery with privacy in mind. The external parcel is designed to avoid unnecessarily revealing the nature of the purchase, while applicable shipping information is provided before checkout is completed.
READ OUR PRIVACY APPROACH ORDER SUPPORTFrom Checkout to Delivery.
From payment through fulfilment and delivery, Velvet Privacy keeps the purchase experience focused and discreet. Clear shipping, returns and privacy information provides the practical details surrounding your order.
TROUBLESHOOTING
When Something Doesn't Work as Expected.
A few simple checks can often identify an issue. If a problem continues, contact support rather than attempting unauthorized repair or modification.
The product does not turn on+
Confirm that the product has sufficient charge and that you are operating the controls according to the supplied instructions. If it remains unresponsive after charging, discontinue use and contact support rather than attempting to open or modify the device.
The product does not appear to charge+
Check that the magnetic charging connection is correctly positioned and that the charging equipment is properly connected. Inspect the contacts for visible contamination or damage. If charging still does not work, contact support.
The product behaves unexpectedly+
Stop using the product if its operation appears abnormal. Do not attempt unauthorized repairs or disassembly. Contact support with a description of the issue so the appropriate next step can be determined.
I received a damaged product+
Document the condition as soon as possible and contact support with your order information and photographs where appropriate. This allows the issue to be assessed against the applicable shipping, return and warranty procedures.
15
MANUFACTURER WARRANTYLong-Term Confidence.
The Pro 2 Generation 2 is backed by a 15-year manufacturer warranty, offering long-term coverage beyond the initial purchase.
Warranty coverage, exclusions and claim requirements are governed by the manufacturer's applicable terms and conditions at the time of purchase.
VIEW PRODUCT DETAILS →Where can I find the complete product specifications?+
The Pro 2 product page contains the detailed specifications used throughout the store, including technology, intensity levels, material, dimensions, weight, battery, charging and waterproof rating.
How do I learn more about Air-Pulse technology?+
Visit the Technology page for a focused explanation of the Air-Pulse principle, the available intensity range and the design approach behind the Pro 2 Generation 2.
How can I pay with USDT?+
Choose USDT at checkout. The payment page will display the current amount, applicable network and payment instructions. Follow those details carefully when completing the transfer.
What if I don't have USDT?+
If you do not already have USDT, you can obtain it through a reputable cryptocurrency exchange that supports your location and preferred payment method. After obtaining it, return to the payment page and follow the displayed instructions.
Where can I find shipping information?+
The Shipping & Returns page provides the current shipping framework, expected delivery information and return guidance. Final delivery availability can vary by destination.
Where can I find the privacy information?+
The Privacy page explains the privacy approach and the information-handling principles that apply to the shopping experience.
NEED FURTHER ASSISTANCE?We're Here to Help.
If you have a question that isn't answered in the support guide, contact Velvet Privacy and provide your order information where applicable. Include the relevant details so the issue can be assessed and the appropriate assistance provided.