A Clear Approach to Refunds.

Our Return Window

Velvet Privacy provides a 30-day return window for eligible purchases.

The return period begins according to the applicable order and delivery circumstances. To protect your eligibility, contact Velvet Privacy before sending any product back.

Returns remain subject to the conditions, exclusions, hygiene requirements and consumer rights that apply to the relevant purchase.

Nothing in this policy is intended to remove or restrict any right that cannot lawfully be excluded or restricted under applicable law.

Personal & Intimate Products

Because the products sold through Velvet Privacy are personal-use products, hygiene and health considerations may affect return eligibility.

A product that has been opened, used or otherwise cannot reasonably be resold in a hygienic condition may not be eligible for return, except where applicable law requires otherwise.

Customers should inspect the product and packaging promptly after delivery and contact support if there is an issue with the order.

For this reason, customers should review the applicable return conditions before opening or using a product.

Eligibility

To request a return, the product should generally be in a condition consistent with the applicable return requirements.

Products must not have been intentionally damaged, materially altered or subjected to unauthorized repair.

Certain products, packaging conditions or circumstances may be excluded from return eligibility because of hygiene requirements, product condition or applicable law.

Where a product is defective, damaged or incorrectly supplied, different procedures may apply. Contact support before returning the item so the appropriate process can be determined.

How to Request a Return

Contact Velvet Privacy through the support channel provided with your order confirmation before sending a return.

Include your order information and a clear description of the reason for the return. Photographs may be requested where they are useful for assessing damage, defects or the condition of the parcel.

Do not send a product to an address found elsewhere on the internet or to an address that has not been specifically provided by Velvet Privacy.

Once your request has been reviewed, you will receive the applicable instructions for your particular order.

Return Authorization

A return request must be reviewed before the product is sent back.

If the return is approved, you will receive the applicable return instructions, including the appropriate return address and any requirements that apply to the shipment.

Sending an item back without following the provided instructions may delay the assessment or affect the ability to process the return.

Please retain relevant packaging and shipping documentation until the return or order issue has been resolved.

Damaged Deliveries

If your parcel arrives visibly damaged, document the condition before discarding any packaging materials where reasonably possible.

Contact support promptly and provide your order information together with photographs of the parcel, packaging and product where appropriate.

This information helps determine whether the issue should be handled as a shipping damage claim, product issue, return or another form of order support.

Where a carrier investigation is required, additional information may be requested to support the claim.

Defective Products

If the product appears to be defective or does not operate as expected, stop using it if continued use could cause damage or create a safety concern.

Contact support and describe the problem. Basic troubleshooting information may be requested before a return, replacement or warranty process is initiated.

Do not attempt to open, modify or repair the product unless the manufacturer specifically instructs you to do so.

Where a manufacturer warranty applies, the applicable warranty terms may determine whether the issue is handled as a warranty claim rather than a standard return.

Refunds

Once an approved return has been received and assessed, the applicable refund process will be initiated according to the order circumstances, the reason for the return and the payment method used.

The timing of a refund can depend on the payment processor and the systems involved in completing the transaction.

Where the original payment method involves cryptocurrency, the practical treatment of a refund may depend on the payment provider's settlement and transaction procedures.

Customers will be informed of the applicable refund method and any material conditions affecting the refund where reasonably possible.

USDT Payments & Refunds

Velvet Privacy uses USDT cryptocurrency payments as a privacy-conscious digital payment option.

Cryptocurrency transactions can involve changing exchange rates, network fees and transaction-processing conditions. The exact treatment of these factors in a refund will depend on the applicable order terms, payment provider and transaction circumstances.

The USD value displayed when an order is placed and the value of USDT at a later time are not necessarily identical. Cryptocurrency exchange rates can change between the original payment and any subsequent refund.

Where a refund is processed through the payment provider, the amount, currency and settlement method may therefore be determined by the provider's applicable transaction and refund procedures.

Velvet Privacy cannot guarantee that a cryptocurrency refund will reproduce the exact fiat value or cryptocurrency quantity originally transferred where exchange rates, network conditions or provider settlement rules have changed.

A cryptocurrency transaction should not be considered refundable simply because a customer sends funds to an incorrect or unofficial address. Always use the payment instructions provided through the official checkout.

Incorrect Payment Transactions

Customers are responsible for carefully reviewing the payment amount, cryptocurrency asset, supported network and destination address before submitting a transaction.

Sending USDT using an unsupported network, an incorrect asset or an incorrect address can result in a delayed, failed or irreversible transaction.

Velvet Privacy cannot guarantee recovery of funds sent to an incorrect or unofficial payment address.

If you believe you have made a payment error, contact support as soon as possible and provide the relevant order and transaction information. We will determine whether the payment provider can assist.

Shipping Costs

The treatment of original shipping charges and return shipping costs can depend on the reason for the return and the applicable return conditions.

Where a product is returned because of customer preference, applicable shipping costs may be treated differently from a return involving an incorrect, damaged or defective product.

The specific terms communicated for the applicable order will govern where they differ from general information on this page, subject to applicable law.

Exchanges & Replacements

Where appropriate, Velvet Privacy may determine that a replacement or another resolution is more suitable than a refund, particularly in cases involving damage, incorrect fulfilment or an apparent product defect.

Any replacement remains subject to product availability and the circumstances of the order.

Contact support before returning an item so the appropriate resolution can be determined.

A replacement does not automatically extend or restart any applicable return period unless required by the applicable terms or law.

Items That Cannot Be Returned

Certain products may be excluded from return because of hygiene restrictions or because their condition after opening or use makes them unsuitable for resale.

Products that have been materially damaged, altered or used contrary to the manufacturer's instructions may also be excluded where permitted by applicable law.

Items returned without prior authorization or outside the applicable return conditions may also be subject to review before any refund or replacement is approved.

Nothing in this policy is intended to remove rights that cannot legally be excluded or restricted.

Order Cancellation

If you need to cancel an order, contact support as soon as possible after placing it.

A cancellation may not be possible once an order has entered processing, fulfilment or dispatch.

If the order has already been dispatched, the applicable return process may need to be followed instead.

If payment has already been completed, any applicable refund will be handled according to the relevant payment and refund procedures.

Fraud & Abuse

Returns and refunds are intended for legitimate order issues and customer requests that fall within the applicable policy.

We may investigate unusual or inconsistent claims and may request reasonable information needed to verify an order, delivery issue, damage claim or return request.

Providing false information, attempting to obtain multiple refunds for the same transaction or deliberately abusing the return process may result in a request being declined where permitted by applicable law.

Nothing in this section limits any rights or remedies available under applicable law.

Privacy During Returns

Return and refund requests should be handled with the same privacy-conscious approach as the original purchase.

Customers should provide only the information reasonably necessary for Velvet Privacy or the relevant service provider to identify the order, assess the issue and process the applicable resolution.

Where photographs or supporting documents are requested, provide only material relevant to the return, damage or product issue.

For more information about information handling, please review the Velvet Privacy Privacy Policy.

Changes to This Policy

This Refund Policy may be updated as the Velvet Privacy store, fulfilment arrangements, payment systems and applicable requirements develop.

The version displayed on the website at the relevant time should be reviewed before placing an order.

If a material change affects existing orders, the applicable terms and legal requirements will determine how that change is handled.

The current version of this policy shows a clear effective date so customers can identify the version applicable to their purchase.