SHIPPING & RETURNS

Private From Checkout to Door.

Clear expectations, discreet packaging and a straightforward return process.

SHIPPING

Worldwide Shipping

Velvet Privacy is designed to serve customers internationally. Actual destination availability, duties and carrier restrictions can vary by country.

3–10 estimated delivery days

PACKAGING

Discreet by Design

Your shipment should arrive without unnecessary product exposure. The final parcel presentation will use neutral outer packaging wherever carrier and destination requirements permit.

PRIVATE outer presentation

THE JOURNEY

What Happens After You Order.

Order

Your order details are submitted securely.

Prepare

The order is checked and prepared for dispatch.

Package

The product is placed in discreet outer packaging.

Ship

Your parcel enters the delivery network.

Deliver

Your order reaches the supplied destination.

RETURNS

30 Days to Request a Return.

Velvet Privacy offer a 30-day return window. Because intimate products can be subject to hygiene restrictions, eligibility depends on the final return policy, product condition and applicable law.

Contact support before sending anything back. Do not ship a return to an address that has not been provided by Velvet Privacy.

READ REFUND POLICY →

Shipping Availability

Velvet Privacy is designed to support international delivery where available.

Actual destination availability can vary according to carrier coverage, customs requirements, local regulations, restricted destinations and other fulfilment considerations.

If a particular destination cannot be supported for an order, the applicable checkout or support process will provide the relevant information where reasonably possible.

Delivery Timeframe

The current delivery timeframe is 3–10 days.

This timeframe is an estimated, rather than a guaranteed delivery date. Actual delivery time can vary depending on destination, carrier operations, customs processing, public holidays and circumstances outside our reasonable control.

The applicable delivery estimate presented during the order process should be treated as the most relevant information for that purchase.

Discreet Packaging

Velvet Privacy is designed around a discreet delivery experience.

Orders are intended to use neutral outer packaging so that unnecessary product information is not exposed during ordinary handling.

The exact external presentation of a parcel can depend on fulfilment and carrier requirements. Discreet packaging does not mean that every aspect of the shipping process is outside the control of carriers or customs authorities.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

An incorrect, incomplete or outdated address can result in delivery delays, failed delivery or additional carrier requirements.

Contact support as soon as possible if you discover an error in your delivery information. We cannot guarantee that changes can be made after an order has entered processing or dispatch.

Customs & Import Requirements

International shipments can be subject to customs procedures, import requirements, duties, taxes or other destination-specific rules.

Customers are responsible for complying with applicable requirements associated with receiving an order in their destination country.

Customs processing is outside the direct control of Velvet Privacy and can affect the final delivery timeframe.

Carrier Delays

Delivery estimates can be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, customs delays, public holidays, transportation interruptions or other external events.

A delay does not necessarily indicate that an order has been lost or that fulfilment has failed.

If an order appears to be significantly delayed or tracking information indicates a delivery issue, contact support so the applicable order status can be reviewed.

Damaged Parcels

If your parcel arrives visibly damaged, document its condition before discarding the packaging where reasonably possible.

Contact support promptly and provide your order information together with photographs of the parcel, packaging and product where appropriate.

This information can help determine whether the issue should be handled as a shipping damage claim, product issue, return or another form of order support.

Missing or Undelivered Orders

If tracking indicates delivery but you have not received the parcel, first check the supplied delivery address and any available carrier delivery information.

Where appropriate, check with other members of the household, building reception or another location where the carrier may have left the parcel.

If the parcel remains unavailable, contact support with your order information so the delivery issue can be reviewed.

Returns

Velvet Privacy offer a 30-day return window for eligible purchases.

Because the products sold through the store are personal-use products, hygiene and product-condition requirements can affect return eligibility.

Contact support before sending anything back. Do not return a product to an address that has not been specifically provided by Velvet Privacy.

Return Eligibility

A product should generally be in a condition consistent with the applicable return requirements.

Opened or used personal products may not be eligible for return where hygiene requirements restrict resale, except where applicable law requires otherwise.

Products that have been intentionally damaged, materially altered or subjected to unauthorised repair may also be excluded where permitted by applicable law.

Return Authorisation

A return request must be reviewed before the product is sent back.

If the return is approved, Velvet Privacy will provide the applicable return instructions, including the appropriate return address and any requirements that apply to the shipment.

Sending an item back without following the provided instructions may delay assessment or affect the ability to process the return.

Refunds & Replacements

Once an approved return has been received and assessed, the applicable refund or replacement process will be initiated according to the order circumstances and the payment method used.

A replacement may be considered where appropriate, particularly in cases involving damaged, incorrect or defective products, subject to product availability.

Refund timing can depend on the payment processor and the systems involved in completing the transaction.

Digital Payment Considerations

Velvet Privacy is designed around a USDT digital payment option.

Digital payments can involve changing exchange rates, network fees and transaction-processing conditions.

For refunds involving digital payments, the applicable treatment can depend on the payment provider, transaction status and order circumstances. The payment provider may determine certain settlement and transaction-handling mechanics.

Order Cancellation

If you need to cancel an order, contact support as soon as possible after placing it.

A cancellation may not be possible once an order has entered processing, fulfilment or dispatch.

If an order has already been dispatched, the applicable return process may need to be followed instead.

Changes to This Policy

This Shipping & Returns Policy may be updated as Velvet Privacy's fulfilment arrangements, shipping services, payment systems and applicable requirements develop.

The version displayed on the website at the relevant time should be reviewed before placing an order.

If a material change affects an existing order, the applicable order terms and legal requirements will determine how that change is handled.

RELATED INFORMATION

Everything You Need Before Ordering.

Review the policies that explain privacy, payment, refunds and the terms surrounding your purchase.

NEED HELP?

We Keep Support Straightforward.

For delivery questions, damaged parcels or return requests, use the support channel provided with your order confirmation.

READ THE FAQ CONTINUE TO CHECKOUT